Shipping policy

Shipping

We make every effort to process all orders as quickly as possible. Orders are shipped within 24 to 48 business hours. All orders ship from Montréal. Once your order has shipped, you will receive an email with a tracking number to follow its progress through Canada Post.

If an item you ordered is out of stock, we will let you know and refund your purchase in full. If your order contains several items and one is out of stock, we will ship the rest of your order and refund the unavailable item or items.

Shipping information

Please note: shipping times are estimates only and do not include weekends, holidays or any other delays caused by the carrier. Shack à Sauce is not responsible for delays caused by the carrier. To check the status of your delivery, track your shipment using the tracking information sent by email, or contact the carrier directly. Once the carrier has taken possession of the parcel, only the carrier can track its progress and make any changes where applicable.

Applicable shipping charges are displayed at checkout. Shipping is free in Québec and Ontario only on orders of $74.95 or more before taxes, after discounts. Shipping charges apply elsewhere in Canada and in the United States and are displayed at checkout. These charges are non-refundable once the parcel has shipped and will be shown under “Shipping options” at checkout.

If the parcel is returned by the carrier after an unsuccessful delivery attempt or because of an incorrect address provided by the customer, the customer may choose to receive a refund for the merchandise only or pay the shipping charges once the new shipping address has been confirmed.